18 March, 2013

Announcing our Customer Charter launch

In February, we launched our Customer Charter. Read on to find out what that means for you.
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LAUNCHING THE CUSTOMER CHARTER

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Key to the success of any business is the level of trust that your customers place in you. That's why we launched our Customer Charter.

The Charter lays out the high levels of service that we endeavour to consistently provide our customers with.

The Charter is a vital step towards our mission to be recognised as a leader for customer care within the online dating sector. What's more, it highlights the level of transparency that we offer our consumers.

This is the first step in a long line of movements that we'll be making to further enhance our customer experience.

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WHAT IS THE CUSTOMER CHARTER?

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Global Personals' Customer Charter details to consumers the experience that they can expect from our sites. The Charter includes information on:

  • Our Promise
  • Transparency of Ownership
  • Payment
  • Customer Care and Service Levels
  • Complaints, Cancellation and Refund Procedures

This also includes details of how members can contact us, if and when, they need to.

You can read the Customer Charter in full by following this link.

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WHAT DOES THIS MEAN FOR ME?

The Customer Charter has now been rolled out across all non-USA sites.

There is a link to the Charter in the footer of all non-USA Desktop and Mobile sites to reassure your members about the level of customer service that we offer.

To emphasise our network's commitment to our customers, you may choose to add this link to the footer of your splash and landing pages.

If you need any help with this or would like to speak to your Partner Manager further about the Customer Charter, please get in touch.

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THANKS FOR READING!

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