2 August, 2013

Exciting new update! Plus urgent number change

We have a great new tech launch to fill you in on, plus we’ve changed our customer care numbers - read on for more info...
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TECH LAUNCH! NEW INSTANT MESSAGING

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You will be pleased to hear that our awesome development and UX teams have made our very own ‘Instant Messaging’ system for the platform. The new facility works exceptionally fast and includes notifications plus prompts to basic members who have been invited to use the service by a full member.

The new feature went live across all networks (apart from the Adult and Alternative Networks) and it looks very nice indeed! If you have any queries about Instant Messaging, do get in touch. Members are also currently receiving comms about this great launch.

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URGENT: NEW CUSTOMER CARE NUMBERS

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We’re continuously evolving the technology that we use to ensure our members have the best possible online dating experience and our expert customer care team are a key part of that.

Due to a recent technology update, our customer care team are now working from new phone numbers for UK enquiries. You will need to update these phone numbers wherever they appear on your UK sites as a matter of urgency:

  • Cancellation line: 0800 033 4050
  • Cancellation line for adult sites: 0800 033 4051
  • Customer care line: 0800 033 4053
  • Upgrade line: 0800 033 4052

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GOING ON HOLIDAY? DON’T LET YOUR DATING BUSINESS REST!

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If you’re planning a break this season, it doesn’t mean that your dating business has to have a holiday too! Prepare your campaigns in advance and they can keep ticking over whilst you are away.

As always, we have a packed calendar of comms to keep your members engaged and converting in your absence and don’t forget - the partner team are available 7 days a week. If you would like the team to oversee any campaigns or assist with your portfolio whilst you re-charge, do get in touch.

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